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Friday, July 17, 2009

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Posted by AlertPay Robyn at 4:30 PM

100 comments:

  1. The 7-day limit for refunds is a bit hard to use. For pre-order items it's almost impossible to guarantee a specific arrival date.

    If the customer needs the money back for whatever reason; or if the item cannot be stocked, 7 days isn't a large enough window to issue the refund.

    60 days is more than enough to allow for this, and to give the customer time to decide whether or not they actually intend to keep the item. Other providers use this window and it's worked well in our favor and kept customers happy.
    ReplyDelete
  2. Hope ur french version will be avalaible soon, i wanna try alertPay soon!
    ReplyDelete
  3. i mean :
    alertpay is the best, but the cast is there instant withdraw funds
    sorry for my english
    ReplyDelete
  4. Hello Alertpay,
    I run a membership website and members MUST have an Alertpay personal pro or better account to be able to accept website payments.

    The problem that I am hearing most is that people do not know what type of Alertpay account they have and that it is not easy to find it in their Alertpay account to be able to change their Alertpay account type.

    Hope this make sense.
    ReplyDelete
  5. Thank you all for your feedback! We are glad to hear your ideas as they will only help us improve your member experience.

    Regarding the refund time, we have already increased the amount of time in which a seller can refund a buyer from 7 to 14 days. Please note that after 14 days have elapsed, you can use the "Send Money" feature to refund your customer. However, they will have to initiate a withdrawal to claim their money. Luckily, our withdrawal options are quick, secure and flexible.

    Regarding the translation of our website into French, this is a project that is under way. We do not have an exact date as to when we will launch the French site, but we hope to make it available soon. Please note that we have a few qualified French-speaking Customer Support Specialists who would be happy to answer your questions.

    Lastly, regarding a more intuitive way of changing account type, we will definitely take this very good idea into consideration.

    Thank you once again for your help! Please keep sharing your ideas and we will do our best to make them happen.
    ReplyDelete
  6. Hello, I think buenisimo system and the very useful, thanks for giving us this system.

    Two things.

    Why not translate the page into other languages, for example I find a little cmplicado and qe speak Spanish, and this functions you can not find any.
    ReplyDelete
  7. Wow,Alertpay Is The Best I'm Very Very Liket It
    But Not Support Bank Transfer For Srilanka
    ReplyDelete
  8. Ive got to say that this payment processor is the most user unfiendly service I have ever used! What I mean is that customer service is absolutly nonexistant. What cant you do you make your website better? Answer you stinking phones for one and secondly andswer customer emails! Its been about a year since I tried to contact customer service and NOW I finally have an opertunity to give feedback.
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  9. So far so good as a payment processor Alertpay is Very Excellent. I wonder if I can transfer funds to my credit card issued by a Saudi bank?
    ReplyDelete
  10. actually i'm new in alertpay.
    i joined for being it a good paysite.
    but it is getting difficult for me to find how to increase my account balance.......
    ReplyDelete
  11. I dont know how many South Africans are using your service but Iam and alertpay is a great service must commend you guys on the great work you do.

    The one thing I had trouble with was making a deposit at the very start using my internet banking channel. I dont know what it looks like on the FNB internet banking channel but for standard bank and Absa customers we have to know your FNB bank branch name or code, this piece of vital information is sent to a users email rather than displayed on the alertpay users account page, would be great if you can modify that.

    Also the bank deposit code is known as beneficiary reference on our internet banking channels. It makes it much less confusing if that were mentioned on your site rather than a bank deposit code.

    The reason I mention this is because although Im savvy with computers and forms etc, I had trouble at the start and I referred a friend to alertpay but he had trouble with his internet banking channel and did not want to take the risk even when I offered to help him.

    Hope this helps
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  12. language must be in Spanish, for Latinos, we are uncomfortable.
    ReplyDelete
  13. I like this page is easy to use for me is the best, and I have no problem using it
    ReplyDelete
  14. Hello alert pay, Myself Ravinder Rathor

    I want to say that alert pay don't support any indian bank so its diffucult for all indian user to deposit or withdraw money into their bank account. And if we select check method, it take so long, so please support some indian band so that it is easy and helpful for all indian users
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  15. I suggest that translate the alertpay web to the spanish language.
    ReplyDelete
  16. Me sería de más utilidad, si la web estuviera en español. Muchas gracias.
    Un saludo.
    ReplyDelete
  17. You need to speed up bank transfer payments from 5 business days to a more reasonable 3 business days. It shouldn't take 5 business days when a person sends the funds from their bank to show up in their AlertPay account.
    ReplyDelete
  18. why we can't use alertpay in ebay?
    ReplyDelete
  19. Hi Robyn,
    Glad to hear that, it would be nice to let my members know. Looking forward to seeing the change made :)

    Thank you.
    ReplyDelete
  20. the charge for transfer is to high for starters atleast.. and people in india cannot even transver through bank tranfer so atleast avail them online purchases or so on
    ReplyDelete
  21. For students it will be a very good chance ...thank you Alert Pay.
    ReplyDelete
  22. Dear Sir,
    Please add the currency of Pakistan in your currency list.
    Thanks
    ReplyDelete
  23. hello Alertpay ..
    always alertpay da best pank ,, Good luck
    ReplyDelete
  24. I like, what the site of my account AlertPay Or there were in Portuguese translator, thank you!


    Antonio Neo !
    ReplyDelete
  25. HOla.
    Quiero Alertpay en Español.
    Eso facilitaria mucho a mucha gente.
    gracias.
    ReplyDelete
  26. Please facilite to withdraw in local bank...
    ReplyDelete
  27. What about the referrals
    ReplyDelete
  28. I've started a little with different thoughts on alertpay ,

    but it really is the best site for online payments , safe and easy .

    Grtz

    Playalicious
    ReplyDelete
  29. I run a website which requires payment through Alert Pay and yet when members join they are told to become verified before they can transfer funds or make any payments. Why not give 60 days grace for people to send the required documnets to get verified? If prospects find it difficult to use when they register, they will be disheartened and you will lose them straight away.
    ReplyDelete
  30. I love Alertpay in Spanish.
    It facilitaria much to many people.
    Thank you.
    ReplyDelete
  31. Sera mas simple for my that AlertPay operates on (realize operations) in Paraguay
    ReplyDelete
  32. would be really useful to implement multiple languages page. (Spanish, French, Italian, Portuguese ....)
    ReplyDelete
  33. Alertpay verification system is great, i found it super.
    ReplyDelete
  34. I think that Alertpay is a good vartual banking system. So its should provide a system to buy or sell anything in online from internet any time. I mean that they shoudl open a card system. It may be credit or debit card. But it is important that this card shoul be international.

    Thanks to give the opertunity to share my opinion with all.
    ReplyDelete
  35. I suggest that the alertpay account verification should be like others like liberty reserve, e-gold where individuals can verify their account without submiting ID cards and utility bills or people can submit only their passport photographs to verify their accounts.
    ReplyDelete
  36. Alertpay is very nice site. I m glad to use this account. I have no difficuly to reach this site. This is a excellent account site. I Love Alertpay.

    Thanks & best regards,

    Naeem
    ReplyDelete
  37. My suggestion to Alertpay is to pay serious attention what the customers are talking about your customer service by telephone.
    ReplyDelete
  38. "I LOVE ALERTPAY - BUT"---
    "AMEN" to what "Fred" and "moneygate" and "Alfonso Ruiz (above) have said ---
    PS: WHAT, No Copy and Paste-ability in this blog's 'Post a Comment' box(???) (it's also not allowing the use of the 'left-right' arrow keys(?)- What's up with THAT(???)
    ReplyDelete
  39. alertpay es ma la mejor y mas recomendada opcion para miover dinero Online, es perfecto yo al menos los amo
    ReplyDelete
  40. I don't like the $250 limit!
    ReplyDelete
  41. Alertpay is a great bank.
    It has a lot of features such as it is fast and easy to use .
    It also deal with a lot of websites .
    But there is only one problem .It is that Alertpay take a long time in Pending Account Verification . By now it took 15 days to pend account verification and didn`t finish up to now.
    ReplyDelete
  42. Alertpay is a great bank.
    It has a lot of features such as it is fast and easy to use .
    It also deal with a lot of websites .
    But there is only one problem .It is that Alertpay take a long time in Pending Account Verification . By now it took 15 days to pend account verification and didn`t finish up to now.
    ReplyDelete
  43. Bay Alalert brilliant and beautiful and reliable for the past around the world, the suggestion that there is a possibility to deal with the Arabic language and to gain more customers and confirmed that many find it difficult to deal with because of language and also the possibility of activation of the account late in many cases it is a very significant achievement and unprecedented with Good luck and wishes for further progress.
    ReplyDelete
  44. Hello friends
    i am writing from Perù but it would be a great idea if exists in spanish mode because until now i can`t do a deposit to my acount
    ReplyDelete
  45. i'm new here i'm still trying to knew how its work a friend refers this to me..
    ReplyDelete
  46. Personally I would like to see you put PayPal out of commission! Are you offering Debit or Credit cards yet?
    The key is to be as user friendly as possible. Allowing members to send and receive funds seamlessly and to have the ability to deposit into our bank accounts promptly whenever we wish to do so.
    Thank you!
    ReplyDelete
  47. I live in Pakistan. there is no bank support for Pakistan or Credit card support. Kindly add some Pakistani's bank and Credit card option. please. Thanx...
    ReplyDelete
  48. kindly make easy process of verification thankx
    ReplyDelete
  49. please start india localized soon
    ReplyDelete
  50. i would like alertpay more if u accept credit card from romania
    and.......
    i make a deposit for paying in us dollars by bank transfer but the exchange was change in 2-5 days
    can u make bank transfer in a short time???
    i lost few dollars waiting to transfer my money in alertpay account

    thanks a lot!!!
    you solve my problems with a site that take my money and didnt give me back what they promise.
    thanks again!!

    sorry for my english

    laura
    ReplyDelete
  51. Can you PLEASE get a Visa debit card so I can use my funds immediately? Thank you ...Brad
    ReplyDelete
  52. Hello,

    Your site is really amazing, is very eficient and support is great. It would be nice if you can provide localized bank transfer for Colombia, and if possible, lower a bit the receive fee.

    A feature i didn't find is that once you have configured a bank account, you can't see the configuration details, in order to correct or verify data.
    ReplyDelete
  53. Hey, it might be good if we can make withdrawals by debit card.

    Congratulations for the good service and Thanks.
    ReplyDelete
  54. Alertpay is the best ,easy to use,very fast!i never had a problem with it!

    i just wanna ask ,if there is a site like Ebay or Amazon for Alertpay i wanna buy some stuff using my alertpay funds!

    thanks in advance

    Alertpay pour toujours!
    ReplyDelete
  55. bonjour tout le monde
      je suis nouvaux chez vous acceptez fidel.
                                          
    alwardiche12
    ReplyDelete
  56. Hi, I have beem trying to get verified and it said 10 business days? It has been 15 and as yet nothing? I also phoned to try and check, but someone who did not speak english seemed to answer?
    ReplyDelete
  57. It's great that you I at last could found a payment processor that pays into a South African bank account. Paypal is useless and South Africans can't even accept payments there. It would be great if more sites can use Alertpay because everybody seems to be using paypal. I have one question. I marked in my account that I will accept payments from unverified accounts but the person that needs to pay the money into my account couldn't do it unless he was verified and he said he was told it take up to 50 days. The site says only ten days.
    ReplyDelete
  58. Hi.

    Alertpay is my #1 favorite payment processor. I am thrilled with the service and how easy it is to use everything on the website. I've been a member for years. If I have trouble figuring something out, I've always been able to find the answer in your help files. I am very impressed and recommend you as a payment processor to everyone.

    Take care,
    Paula Frye
    ReplyDelete
  59. thanks for you accept me,please start indonesia localized soon
    ReplyDelete
  60. Alertpay should introduce a debit card like the one used by 2co.com. VISA or MasterCard branded People should be able to withdraw fund to this card or alertpay and access anywhere visa or mastercard is allowed worldwide. Wire transfer is very expensive and takes alot of time.
    ReplyDelete
  61. baou9: AlertPay is never likely to get into eBay as PayPal and eBay are related companies. AlertPay is a direct competitor to PayPal.

    AlertPay Robyn: I am quite happy with the way AlertPay works for me.

    The idea of ATM access through Visa card has merit, and hopefully this is in the works.

    Multiple-language websites are always the aim for successful ventures, but the translating of the main site can be hampered without suitable staff, etc. I'm sure that this will happen in due course.

    I thank you for the AlertPay service. I wish other online payment processors would take a leaf from your book.

    Kindest regards for the future,
    Andreas Krokene.
    ReplyDelete
  62. Alertpay is the best ,easy to use,very fast!i never had a problem with it!

    i just wanna ask ,if there is a site like Ebay or Amazon for Alertpay i wanna buy some stuff using my alertpay funds!

    thanks in advance

    Alertpay pour toujours!
    ReplyDelete
  63. Spanish, por favor spanish. estoy mamao de traducir
    ReplyDelete
  64. I enjoy using your services as I get all the necessary support and your updates on the account in time.My suggestion is if it would be possible at a glance, that is account overview, to tell the particular programes that have sent or received the funds to/from the account as what I see most is the email addresses.
    Keep up with the good work and the quick service you provide to your customers.
    ReplyDelete
  65. Now, that is what we call "feedback"! Thank you all for your ideas and opinions. We will take a closer look at all of your comments and see where we can make improvements on the site.

    Just to keep you all adrift, we are currently working on translating the site into French (as we reside in Montreal, Quebec) and making the verification process automatic and therefore, faster.

    It is one of our hopes to have the website translated into Spanish, among other languages.

    We would like to offer localized banking to everyone, but we can only make this happen one country at a time. But this is on the task list along with many other ideas we would like to see come to fruition.

    Thanks again for sharing with us!
    ReplyDelete
  66. To the Alert Team in that respect, I would like to ask again why my account is not verified, but i see in my account is no longer see any post Pending Account Verification. Thank You
    ReplyDelete
  67. Hello It would have been really nice if you enable bank transfers for Mauritius.

    Thank you,
    Nick
    ReplyDelete
  68. Hi.

    Alertpay is my #1 favorite payment processor. I am very impressed and recommend you as a payment processor to everyone.

    Take care,
    Viktor khodyrev
    ReplyDelete
  69. Well, having only USD check and costly bank wire as the only modes of withdrawal for Indian accounts bugs me out. I have considerable balance in my business account and look for a better and faster withdrawal method.

    Please consider introducing direct withdrawal to credit/debit card (like paypal allows towards visa cards).

    I also have a payoneer MC debit card; if there was an opion to link it up to my alertpay a/c and withdraw, it'd have been great.
    ReplyDelete
  70. Ah, and I suppose your CEO (Mr. Patel) is of an Indian ascent... hope he proritizes India with respect to local payments ;-)
    ReplyDelete
  71. Alertpay is the best ,easy to use,very fast!i never had a problem with it!
    ReplyDelete
  72. I have no such difficulty in accessing the site. But the problem is transferring the amount to my bank account (Bank Transfer and not Bank Wire).

    If you can provide the facility to Indians too, then it is very easier to use.

    Manish from India
    ReplyDelete
  73. When reconciling monthly activity it would be helpful if your history reports included an account balance column, instead of just the specific details for the individual transactions.
    ReplyDelete
  74. please can you improve your "verification status" system because i sent both files one month ago and im still waiting an answer
    ReplyDelete
  75. Great to see the discussion

    I think alertpay should get a step forward and make the option of funding my alertpay account via mobile balance, or withdraw the alertpay fund via mobile balance. Alertpay will shine more and more after that option.

    Thanks,
    Tehmas Ahmad
    ReplyDelete
  76. hello alertpay
    my problem regarding my verification status takes too long which in you said that it only takes 10business days.kindly check mine because im still unverivied.i already submitted all the required documents last july 10, 2009 and untill now it still hanging.
    thanks a lot
    ReplyDelete
  77. I would like traduizida ouvese an option for Brazilian everything in English complicates somewhat!
    ReplyDelete
  78. My honest opinion is that a site is easily usable, quick loading 5 sec, has a friendly interface and is useful in business because the Internet is useful to make payments and receive bani.Comisioanele are also available. Everything is okay. Congratulations ! The truth is that it is not too known as bank online.Trebuie AlertPay brand promoted by us.Alertpay is the best! Sincerly
    Silvia Nastase
    ReplyDelete
  79. I enjoy using your services, because everything is okay,quick loading 5 sec, has a friendly interface and is useful in business because the Internet is useful to make payments and receive bani.Alertpay is the best!
    ReplyDelete
  80. Looks nice. My only problem is that special characters are not allowed in the password

    For something where money is involved i want a strong password and the weirder the characters the better the password most of the times
    ReplyDelete
  81. Please, include a translator in Spanish, it would be easier for many people. Thanks.
    ReplyDelete
  82. I am from Latvia and I can't make direct bank transfer! That's a pitty!
    ReplyDelete
  83. Alert Pay has been good to work with but there are a couple things I would like to see change-

    I would like to see a debit card added so you can instantly withdraw funds (PayPal has this and it was a super convenience)

    Also alot of my customers are expats living in different countries then their own personal bank accounts are from. Alert Pay blcks their initial signup of a new account because their location is different then their banks location :(
    This little problem still requires me to use paypal (Yuck!)
    ReplyDelete
  84. Keep up the good work.PLEASE issue a Debit Card. Thanks!GEORGE McLEAN
    ReplyDelete
  85. i faced this problem not long ago. i submitted correct username and password. But the system says i insert the wrong email or password. So i click on the forget password and follow the step to change to new password. After change i use the new password to login and the system still stated the same message. I repeated the forget password step and tried to login but again the system says the same thing.

    But now i was able to login to my alertpay account. I wonder what's going wrong earlier. Hope this kind of problem do not occurs in the future.

    Another issues is, my account got changed to personal pro on 29th july 2009, which is not done by me, and i got charged with fees until i notice it on 1st august 2009. I manually changed my account back to personal starter and had already submit a support ticket. Hope the respective staff help to solve my problem.

    But overall, alertpay is a good payment processor and i was satisfied with the staff after contacting them several times.
    ReplyDelete
  86. How about a link to view open or close tickets within the account?
    ReplyDelete
  87. helo there..
    some question....
    how to deposit cash into alertpay using bank transfer.
    i get the email say "You have successfully created a deposit transaction but still have 1 more step remaining! Please make arrangements to transfer funds from your bank account" what that mean.
    malaysia..
    TQ
    ReplyDelete
  88. Hi, I'm Massimo from Italy.

    When Alertpay is traslate for italian?

    Excuse me for bad english...
    ReplyDelete
  89. hello
    we need arabic !!
    thankx alertpay i love you :)
    ReplyDelete
  90. I always find it difficult to remove a credit card I do not want to use anymore and add a replacement. I get an error message stating I have exceeded the limit of 2 credit cards allowed. I have addressed this problem several times with the support desk but don't seem to get the assistance I need. All I need to know is, are you not allowed to remove a CC you no longer want to use in the system and replace it with an alternative one?

    Thanks
    Kenny
    ReplyDelete
  91. To make the Site better for the customers, need to try do best for the customers.. Its take more than wek by now, and I still can not submit a Credit Card,becouse credit card limitations.. Try Your best! Thanks-Vitold
    ReplyDelete
  92. my guess to those complaining about lack of support for their countries would be due to the amount of fraudulent business and other transactions that come from those regions - which i am willing to bet some of you are also involved in. I for one thank AlertPay for taking their time with verifications and limiting of certain countries - i think there are more then enough scammers on the net as it is!
    ReplyDelete
  93. I want Indian currency should also be get added.
    ReplyDelete
  94. It would be nice to have a list of merchants who accept Alertpay which is sorted into categories (eg. Hosting - Auction - Communication). Just like the one at MoneyBookers.
    Thanks.
    ReplyDelete
  95. Alertpay is good but the support system should be more fast and efficient in responding to customer peoblems and queries. Services should be delivered as promised or claimed in the website of alertpay. For example ir is mentioned within 10 business days the account verification procedure will be completed. But it is already 13-14 business days I applied for verification and still it is pending. Raised a support ticket but there is not reply to that either. So these are issues I want alertpay to deal in a fast manner.
    ReplyDelete
  96. HELLO,

    I love alertpay and his support

    and please we need to add for morocco members withdraw money via creditcard, or add a creditcard of alertpay
    ReplyDelete
  97. nice posting for this site...i liked it,added more information it will better...
    Bathmate
    ReplyDelete
  98. Dear All,

    Can any of you tell me that, can I deposit my funds in my Alertpay account before verifying the account.
    ReplyDelete
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    ReplyDelete
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