Important Facts on Transaction Disputes for Buyers

Oh, transaction disputes! Where to begin? Well, let's start with a simple definition: A transaction dispute can occur when a buyer is unsatisfied with a product/service they have purchased from a seller. Sound familiar?

Submitting a dispute and working out a resolution can be a tricky business, so here are just a few points to help make the whole experience run just a little bit smoother!

• Contact the seller first to resolve the issue. You can find their email address in the transaction activity in your AlertPay account. Opening a dispute with us should be your last resort.
• File your dispute within 30 DAYS of the original transaction. Disputes filed after this time may not be resolved.
• In your initial ticket, provide the Reference Number of the transaction. You can find this in your transaction activity.
• Do not reply to your initial ticket. Once you receive an email entitled "Contact Request", respond to that only after five business days have gone by.
• Respond within 5-10 business days of receiving the Contact Request. Your time-sensitive response will determine whether or not you will get a refund.

A couple other important points to remember...

People who participate in "High Yield Investment Programs" must exercise caution! If you are using AlertPay to make your payment, please note that you are doing this at your own risk and a resolution through AlertPay is not guaranteed. Please see Section 5.0 of our User Agreement for more information.

Furthermore, people who submit excessive dispute tickets or spam our system with grievances may lose their opportunity to resolve the dispute in an amicable way; excessive tickets will cause delays in the resolution process and may result in an account suspension — in certain situations.

One dispute is sufficient — we will get to it, even if it takes a little longer than expected.

Lastly, here are some tips on how to communicate effectively with your seller:

1. Don’t assume the seller is trying to scam you. Con artists posing as legitimate sellers are actually few and far between. If you don’t get what you paid for, it may have been due to a mistake that can be fixed with proper communication.
2. Listen to their side of the story. The seller may have a valid excuse for the mistake. Just take a deep breath and hear what they have to say about it.
3. Work together. Try to work with the seller if they are having issues getting your product or service out to you. If you meet them half way, you will both be satisfied with the results.
4. Please keep your cool. As cliché as it seems, the quote “you can attract more bees with honey than with vinegar” rings true. If you are calm and collected, you have a much better chance of getting what you want.

If you need to file a dispute, please do it through Customer Support and choose "Transaction Disputes" from the list of categories. We will do our best to mediate the situation.

Thank you for making AlertPay your way to pay!