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Monday, November 30, 2009

Quick update on Thanksgiving banking delays and South African bank transfer deposits

Hi AlertPay members,

We have some very important updates for our members, so please read the following:

Thanksgiving banking delays

Since Thursday was American Thanksgiving, a lot of the banks we work with were closed for the holidays. As a result, there may be a one day delay for most bank transfers initiated on that day through the United States.

If your bank transfer takes longer than six business days to complete, please contact Customer Support for more information.

South African bank transfer deposits temporarily disabled

If you reside in South Africa and/or have a bank account located in South Africa that is associated with your AlertPay account, you can only deposit your money by bank wire or certified check/money order at this time.

This is a technical difficulty on our banking partner's end and we assure you that we are doing the best to help them resolve it so we can to enable this service for our loyal South African members.

If you have any specific queries, please contact Customer Support.

Thank you for your understanding and for choosing AlertPay! Quick update on Thanksgiving banking delays and South African bank transfer deposits
Posted by AlertPay Robyn at 10:45 AM

12 comments:

  1. I just want to say it's awesome, but one there is one problem... someone bruteforced my PIN code, he login to my account, but he doesn't do nothing. Your PIN is too short :-) But thanks anyway, your service is way much better than that fraud and scam P**P**. Have good day.
    ReplyDelete
  2. for south africans is it possible to withdraw or will we face same challenge as deposits?
    ReplyDelete
  3. Hi,

    Thank you for your question. We assure you that we are working diligently with our banking partners to resolve the issue with South African bank transfer deposits.

    You can still withdraw your funds by bank transfer without issue, as well as by credit card, bank wire or check.

    Thank you for your understanding.
    ReplyDelete
  4. Hi will it be possible that alert pay will e-mail all south african members when you have resolve the problem regarding the bank deposits so the we all know that we can use that service again thanks hope it will be soon!
    ReplyDelete
  5. Hi,

    I would like to know how long that situation with the South African bank deposit will take, because I use it very often and that really harms to my transactions this month.

    Regards.

    Joseph
    ReplyDelete
  6. Hi any news for south african members regarding deposting money its taking very long when will the problem be fix we know its holiday but we need to do our bussiness still and the other ways are to expensive hope to get good news soon
    ReplyDelete
  7. Hi,

    Just wanted to know if the south african bank transfert deposit will be fixed soon??? Because it is the most convenient way I have to fund my alertpay account.

    Thank you.
    ReplyDelete
  8. Hi,

    We assure you that we are still working on the issue with our banking partners; it was an issue that occurred on their side and we are doing what we can to help them resolve it.

    Please note that you can still deposit funds by bank wire, money order or certified check in the mean time. You can also make payments with a credit card, if this is a feasible option for you.

    Once we have resolved the issue, we will post a blog with the details.

    Thank you for your understanding and have a very Happy New Year in South Africa!
    ReplyDelete
  9. Hi its been taking so long will the problem be fix for south african members we need to deposit money for bussiness and it is cheaper and better this way so other methodes not the answer we want i hope it will be soon so please help us thanks hope we get good news for now on thanks
    ReplyDelete
  10. Is the issue still not resolved? Please if there is anything we can do to facilitate this action please let us know.
    Thanks.
    ReplyDelete
  11. Hi,

    I really like using alertpay and my favorite way of funding my account is by bank transfert.It is cheap and easier for me I must say.For now the only update that interest me is: "south african bank transfert deposit issue resolved".I am sorry to say that but if it is going to be long to resolve the issue then my wedding with alertpay is over.

    Thank you.
    ReplyDelete
  12. Hi,

    We appreciate your concern, but this is something on which we are working with our banking partners. We apologize for the inconvenience, but the only depositing options available at this moment are bank wires, certified check or money order.

    Thank you for your time.
    ReplyDelete

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