We have received updated information from Multi-Marketing Corp who is our ACH/EFT service provider through Royal Bank of Canada (RBC). On Tuesday, January 27th, 2009 the Legal Representative for RBC contacted AlertPay requesting that we remove the below posting dated Friday, January 23rd, 2009, although they neglected to meet their communication deadline of Friday, January 23rd, 2009. In this recent communication they still did not address the reason for the problems but requested we take down our notice.

Multi-Marketing Corp has had a banking relationship with RBC for over 2 years now with a perfect track record. Multi-Marketing Corp has a service contract with AlertPay to provide ACH/EFT services. The reason to terminate the accounts of Multi-Marketing Corp is still unknown and very abrupt.

We sincerely apologize for this ACH/EFT service outage, as we know this service provides you ease and accessibility to deposit or withdraw from AlertPay. We would like to thank our members who have been patient with us as we transition through this problem as for have been trying to provide you excellent service since 2004.

Q. WHAT ARE WE DOING TO RESOLVE THIS ACH/EFT SERVICE OUTAGE?

A. With our successful track record, we have already established a solid relationship with another bank that is more than happy to service AlertPay and their members and provide us with additional services. We were actually in the process of transitioning when RBC’s abrupt actions occurred causing this service outage.

Q. WHAT IS MULTI-MARKETING CORP?

A. Multi-Marketing Corp has a business partnership with AlertPay to provide ACH/EFT services for AlertPay. Any impact on Multi-Marketing Corp hurts AlertPay directly.

Q. WHEN WILL ACH/EFT (BANK TRANSFERS) BE 100% OPERATIONAL?

A. We are in the final stages right now as these changes take time. We plan to have ACH/EFT services be 100% operational by Mid-February. More information coming soon.

Q. HOW CAN I DEPOSIT OR WITHDRAW FUNDS MEANWHILE?

A. We have reduced check withdrawal costs from $3.00 USD to $0.50 USD to match up with the cost of Bank Transfer withdrawals. Starting Monday, February 2nd, 2009, you’ll be able to withdraw USD funds to a bank account in the US.

Q. WHY DID THIS HAPPEN?

A. Honestly, we still do not know the reason to terminate the accounts, as RBC is unwilling to provide an explanation regarding it. We suspect some pressure from a 3rd party although they choose not to explain. This is the frustrating part.

Q. HOW CAN I GET MORE INFORMATION? CAN I CALL RBC FOR MORE INFORMATION?

A. Yes, we actually encourage it since we have no access to information as to why they terminated the account of Multi-Marketing Corp, as a result hurting AlertPay directly. Please call Hanane El-Makhad (Account Manager) at her direct line of 450-923-6115 or you may call Diane Belanger (Branch Manager) at the Main Branch number 450-923-5130. If you are unable to reach anyone, please leave a voice mail stating your frustration. Obviously RBC is in damage control mode, and will have their legal spin on the issue and will provide you with cryptic information. If you are able to acquire more information as to why the accounts have been terminated, please let us know.

Once again, we apologize for these problems, and they should be resolved soon. We appreciate your business and your understanding.

Banking Update

We are now able to provide you new information regarding the ACH/EFT downtime. We are still waiting for complete information from our bank RBC (Royal Bank of Canada) regarding this issue. Their initial explanation to us last Friday January 16th, 2009 was that they had a system upgrade and this is why we were unable to access our accounts last week. We also understand that they were also reviewing our accounts. Unfortunately, at this time we are still in the dark as to what is truly going on.

We contacted every aspect of the bank from Account Manager, Branch Manager, Ombudsman (supposedly an independent mediator), and Legal Department to get an explanation. Only after much maneuvering, were we able to get in contact with our Account Manager who simply avoided any explanation. Our legal team contacted RBC’s legal team who responded on Tuesday stating that they need time to review our case and will respond back by Friday. Till this moment, our legal team has not heard anything from RBC’s legal team.

On a brighter note, we were already in the process of moving to another banking provider who will be providing us with better services and faster processing time. We were 2 weeks away before this RBC issue came about. We will be up and running with new EFT/ACH services shortly.

We apologize for the inconvenience, as this issue was beyond our control and took us by surprise.

If you wish to have more information, we encourage you to call RBC directly at:

Hanane El-Makhad (Account Manager) at her direct line of 450-923-6115.

Additionally, if you are unable to contact her, then please contact Diane Belanger (Branch Manager) at the Main Branch number 450-923-5130

Bank Transfers Technial Difficulties

Unfortunately, a glitch by our banking partner in their system upgrade has resulted in a technical issue which is directly impacting our bank transfer functions at this time. We expect that they will resolve their issue shortly. Until this issue is remedied, we will have to disable Bank Transfers to accountholders in USA and Canada.

To DEPOSIT into AlertPay, you may still use the following options: Money Order, Certified Check, Bank Wire and Bank Transfers outside of USA and Canada. (i.e EUR, GBP, AUD)

To WITHDRAW from AlertPay, you may withdraw by Check and Bank Wire.

We are working around the clock to remedy the situation as it puts us in a situation with you our members. We thank you for understanding, and it should be resolved in a few days. We apologize for the inconvenience