Friday, March 27, 2009
Credit Card Outage - Update
This week has been a very active week for us. Our CEO has been in talks with many banks that have shown tremendous interest in working with AlertPay. We're going to have a clear picture of when we can turn on credit card processing next week. We'll keep you posted. We appreciate your patience.
Friday, March 20, 2009
Credit Card Outage - Update
We do not have any further updates at this time except that we are currently pursuing a few promising options and hope to have more updates shortly.
Friday, March 13, 2009
Credit Card Outage - Update
We want to give you an update before the weekend. At this time, we still have no further news regarding the credit card outage. We hope to resolve the issue in the next two weeks. We are making changes so this outage does not occur again since this has hurt us as a company, and -- most importantly -- you as a member.
We are working on this issue from many angles, and will have more news shortly. Please note that you can still use an American Express credit card.
AlertPay Balance
There has been a substantial surge in deposits to fund AlertPay Balances. With 3 Million members, business account holders are benefiting from members with AlertPay balances!
We are working on this issue from many angles, and will have more news shortly. Please note that you can still use an American Express credit card.
AlertPay Balance
There has been a substantial surge in deposits to fund AlertPay Balances. With 3 Million members, business account holders are benefiting from members with AlertPay balances!
Wednesday, March 11, 2009
5 Easy Ways To Fund Your AlertPay Account
Dear members,
Guess what? AlertPay is still working smoothly and is actively processing transactions! AlertPay members are paying with their AlertPay balance while credit card processing for Visa/MasterCard is temporarily unavailable. We are actively working to resolve this and do not have a time frame of when it will be resolved yet.
How to fund your AlertPay Balance?
AlertPay offers several accessible funding options which many members prefer to use rather than a credit card. Once you fund your AlertPay account, you can use it to transfer money to friends, family, or business associates, to shop online, or pay bills. We offer different funding options for different people:
• Bank Wire (worldwide)
• Bank Transfer (43 countries supported locally)
• Certified Check/Cashier’s Check (worldwide)
• Money Order (worldwide)
• Transfers from other AlertPay members
Did you know …
Some of our successful Business and Payment account holders use their AlertPay balance for their remittances, commission payouts, and payroll needs. In fact, the largest single remittance transfer was approximately $1,400,000 USD. If they can use their AlertPay balance without issue, you can too!
Thank you for using AlertPay. We appreciate your business and support while we overcome these obstacles.
Guess what? AlertPay is still working smoothly and is actively processing transactions! AlertPay members are paying with their AlertPay balance while credit card processing for Visa/MasterCard is temporarily unavailable. We are actively working to resolve this and do not have a time frame of when it will be resolved yet.
How to fund your AlertPay Balance?
AlertPay offers several accessible funding options which many members prefer to use rather than a credit card. Once you fund your AlertPay account, you can use it to transfer money to friends, family, or business associates, to shop online, or pay bills. We offer different funding options for different people:
• Bank Wire (worldwide)
• Bank Transfer (43 countries supported locally)
• Certified Check/Cashier’s Check (worldwide)
• Money Order (worldwide)
• Transfers from other AlertPay members
Did you know …
Some of our successful Business and Payment account holders use their AlertPay balance for their remittances, commission payouts, and payroll needs. In fact, the largest single remittance transfer was approximately $1,400,000 USD. If they can use their AlertPay balance without issue, you can too!
Thank you for using AlertPay. We appreciate your business and support while we overcome these obstacles.
Friday, March 6, 2009
VISA/MasterCard Outage
We have just received notice from our new credit card processor that we cannot process VISA or MasterCard credit card payments at this time. This problem has its roots in our relationship with MasterCard. To comply with their regulations, we kept credit card limits to a minimum, barred certain account types from receiving MasterCard payments, and have maintained a very good record with them. Yet they have suspended our account with them.
This recent issue started when one of our new merchants was in the process of getting their account verified, and received their first MasterCard payment yesterday. This payment was apparently in violation of card association rules and the agreement we have with our acquiring bank.
We received notice today that our account with MasterCard is suspended because of this one payment. MasterCard has the option of working with us to rectify the matter, yet they would prefer to end our mutually beneficial relationship. We process thousands of transactions a day, and because of this one payment, we now have another credit card outage to overcome.
Please note that we have a strict policy against these violations as stated quite clearly in our User Agreement. We try to prevent them from happening by closely monitoring the transactions we process. However, some pass under our radar. When a transaction violates our agreement with our banking and credit card partners, we do everything in our power to solve the problem. Unfortunately, Mastercard’s approach is not conducive to ours.
We understand that all of these issues are very frustrating for you, and we assure you that they are also very frustrating for us. We must ask you once again to please bear with us while we find a remedy for this issue.
We are now looking for a more reliable and proactive banking partner to provide merchant services for our members.
Thank you all for your patience and understanding.
This recent issue started when one of our new merchants was in the process of getting their account verified, and received their first MasterCard payment yesterday. This payment was apparently in violation of card association rules and the agreement we have with our acquiring bank.
We received notice today that our account with MasterCard is suspended because of this one payment. MasterCard has the option of working with us to rectify the matter, yet they would prefer to end our mutually beneficial relationship. We process thousands of transactions a day, and because of this one payment, we now have another credit card outage to overcome.
Please note that we have a strict policy against these violations as stated quite clearly in our User Agreement. We try to prevent them from happening by closely monitoring the transactions we process. However, some pass under our radar. When a transaction violates our agreement with our banking and credit card partners, we do everything in our power to solve the problem. Unfortunately, Mastercard’s approach is not conducive to ours.
We understand that all of these issues are very frustrating for you, and we assure you that they are also very frustrating for us. We must ask you once again to please bear with us while we find a remedy for this issue.
We are now looking for a more reliable and proactive banking partner to provide merchant services for our members.
Thank you all for your patience and understanding.
Monday, March 2, 2009
Bank Transfers Enabled for Canadian Members
AFTER MUCH DELAY WE'VE RE-ENABLED BANK TRANSFERS FOR CANADIAN MEMBERS!
Q. WHAT DOES THIS MEAN TO ME IF I'VE ALREADY ADDED A BANK ACCOUNT AND CONFIRMED MY MICRO-DEPOSITS?
A. Your bank account is ready to use to deposit by bank transfer for free or to withdraw by bank transfer for a fee of $0.50 CAD.
Q. HOW LONG DOES IT TAKE TO PROCESS A DEPOSIT OR WITHDRAWAL BY BANK TRANSFER TO A CANADIAN BANK ACCOUNT?
A. Deposits and withdrawals by bank transfer to a Canadian bank account are processed within 3 - 5 business days.
Q. WHAT'S CONSIDERED A BUSINESS DAY?
A. A business day is considered to be a regular working day, 9 AM to 5 PM Eastern Standard Time (EST), from Monday to Friday. This does not include weekends or banking holidays in Canada and USA.
Q. WHAT HAPPENS IF I CREATE A DEPOSIT OR WITHDRAWAL BY BANK TRANSFER AFTER 3 PM EST?
A. This is not included as the first business day for the transaction as the required information has already been submitted for processing. Please count the next business day as part of your calculation on when the transaction will be completed.
Q. WHY IS MY BANK ACCOUNT DISABLED?
A. This could be for a variety of reasons; please open a ticket at https://helpdesk.alertpay.com under Banking Support for a reason specific to your account.
Q. WHAT DOES THIS MEAN TO ME IF I'VE ALREADY ADDED A BANK ACCOUNT AND CONFIRMED MY MICRO-DEPOSITS?
A. Your bank account is ready to use to deposit by bank transfer for free or to withdraw by bank transfer for a fee of $0.50 CAD.
Q. HOW LONG DOES IT TAKE TO PROCESS A DEPOSIT OR WITHDRAWAL BY BANK TRANSFER TO A CANADIAN BANK ACCOUNT?
A. Deposits and withdrawals by bank transfer to a Canadian bank account are processed within 3 - 5 business days.
Q. WHAT'S CONSIDERED A BUSINESS DAY?
A. A business day is considered to be a regular working day, 9 AM to 5 PM Eastern Standard Time (EST), from Monday to Friday. This does not include weekends or banking holidays in Canada and USA.
Q. WHAT HAPPENS IF I CREATE A DEPOSIT OR WITHDRAWAL BY BANK TRANSFER AFTER 3 PM EST?
A. This is not included as the first business day for the transaction as the required information has already been submitted for processing. Please count the next business day as part of your calculation on when the transaction will be completed.
Q. WHY IS MY BANK ACCOUNT DISABLED?
A. This could be for a variety of reasons; please open a ticket at https://helpdesk.alertpay.com under Banking Support for a reason specific to your account.
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