Thursday, July 30, 2009
AlertPay in the news!
AlertPay's CEO, Firoz Patel, was recently featured on a Canadian business news show, The Close, through BNN.ca, an affiliate of CTV Globemedia. Watch it here and leave a comment.
Wednesday, July 29, 2009
The Better Business Bureau sends out alert: Scams through Craigslist cause harm to AlertPay
Fraudsters the world over have often used AlertPay's name as a cover for their criminal activities. We receive countless phone calls and emails from people selling jewelry who have been asked to ship off the item before confirming payment.
The fraudster gives the person a phony name, email, tracking number and tells them to send the item, then provide us with a tracking number before getting paid. But we do not issue or accept tracking numbers. We process instant online payments.
Other scams through Craigslist include people who appear to be selling cars. The fraudulent seller tells potential buyers a fake sob story and convinces them to send the money and pick up their new car from us - but we are not an escrow service.
As you well know, AlertPay is a secure, compliant online payment solution that processes instant payments between people and businesses, and the Better Business Bureau vouches for our legitimacy. They recently published an article on a similar scam unfortunately committed in our name through Craigslist. You can read it here.
If you have had a similar experience, please share your story and forward any suspicious emails to spoof@alertpay.com.
The fraudster gives the person a phony name, email, tracking number and tells them to send the item, then provide us with a tracking number before getting paid. But we do not issue or accept tracking numbers. We process instant online payments.
Other scams through Craigslist include people who appear to be selling cars. The fraudulent seller tells potential buyers a fake sob story and convinces them to send the money and pick up their new car from us - but we are not an escrow service.
As you well know, AlertPay is a secure, compliant online payment solution that processes instant payments between people and businesses, and the Better Business Bureau vouches for our legitimacy. They recently published an article on a similar scam unfortunately committed in our name through Craigslist. You can read it here.
If you have had a similar experience, please share your story and forward any suspicious emails to spoof@alertpay.com.
Thursday, July 23, 2009
Improved checkout process will make shopping hassle-free!
Hello AlertPay members,
We have some good news to share with all of you. Once again, the team has been working very diligently on further improving our services for you. Keep reading!
Checkout just got easier!
One of our main priorities is making online shopping as simple and secure as possible, so we are happy to announce that our checkout process is more streamlined and user-friendly. If you have ever used our quick and easy Send Money feature, then you will love our new checkout process since it is almost identical.
Now you can choose your source of funds on the very first page when making a payment through a seller's website. Since we have eliminated an entire step, you can make your purchase in no time at all.
Also, non-members can make up to three credit card purchases through our services without having to login or validate their email. Please note that after the third purchase, non-members will have to validate their email address – which only takes a few minutes.
We hope that you enjoy the benefits of our new and improved checkout process and that your customer experience is a positive one!
We have some good news to share with all of you. Once again, the team has been working very diligently on further improving our services for you. Keep reading!
Checkout just got easier!
One of our main priorities is making online shopping as simple and secure as possible, so we are happy to announce that our checkout process is more streamlined and user-friendly. If you have ever used our quick and easy Send Money feature, then you will love our new checkout process since it is almost identical.
Now you can choose your source of funds on the very first page when making a payment through a seller's website. Since we have eliminated an entire step, you can make your purchase in no time at all.
Also, non-members can make up to three credit card purchases through our services without having to login or validate their email. Please note that after the third purchase, non-members will have to validate their email address – which only takes a few minutes.
We hope that you enjoy the benefits of our new and improved checkout process and that your customer experience is a positive one!
Monday, July 20, 2009
AlertPay in the News!
Interview with major Montreal newspaper La Presse
Original in French language
View Google Translated Version in English
(The translation from French to English is not 100% accurate in wording and may be a bit awkward, but the point should be clear. You may use another translator tool online if you prefer.)
Tell us what you think? Add a comment or join our facebook group.
Original in French language
View Google Translated Version in English
(The translation from French to English is not 100% accurate in wording and may be a bit awkward, but the point should be clear. You may use another translator tool online if you prefer.)
Tell us what you think? Add a comment or join our facebook group.
Friday, July 17, 2009
Join our Facebook discussion on Usability!
Ever have a difficult time using our website? Your opinions are important to us, so join our discussion on Facebook and make your thoughts and ideas known!
If you do not have a Facebook account, please leave a brief comment here.
If you do not have a Facebook account, please leave a brief comment here.
Just a reminder on how to pay with a MasterCard
If you have not already added a MasterCard to your AlertPay account, then you must do so to make a MasterCard payment at a seller's website.
You must either add your MasterCard to your account after sign-up or if have already set up your account, just login to do it. Once you do that, you can return to the seller's website and continue shopping.
Here's how to add your MasterCard to your AlertPay account:
1. Login to your AlertPay account.
2. Click on "Profile".
3. Under “Financial”, click on "Credit Cards".
4. Enter credit card details and click on "Next".
5. Verify details and check box to agree to “User Agreement”.
6. Click on "Finish".
This does NOT apply to Visa and American Express. You can make automatic payments with these cards without having to add them to your account first.
Thank you for your understanding!
You must either add your MasterCard to your account after sign-up or if have already set up your account, just login to do it. Once you do that, you can return to the seller's website and continue shopping.
Here's how to add your MasterCard to your AlertPay account:
1. Login to your AlertPay account.
2. Click on "Profile".
3. Under “Financial”, click on "Credit Cards".
4. Enter credit card details and click on "Next".
5. Verify details and check box to agree to “User Agreement”.
6. Click on "Finish".
This does NOT apply to Visa and American Express. You can make automatic payments with these cards without having to add them to your account first.
Thank you for your understanding!
Tuesday, July 14, 2009
Thursday, July 9, 2009
What AlertPay tools and/or features are your favourite?
Tell us what you like best about AlertPay. Is there a feature or tool that you think needs a little improvement? If so, let us know how you think we could improve it? Your opinion matters!
Check our our page on Facebook and join in on the discussion or leave your comment here.
Check our our page on Facebook and join in on the discussion or leave your comment here.
AmEx is up again!
As promised, our processing for American Express is up-and-running again. You can also pay with Visa or MasterCard, or deposit money into your AlertPay account and make a payment from your available balance.
Please take advantage of our flexible payment methods!
Thank you for your patience.
Please take advantage of our flexible payment methods!
Thank you for your patience.
Wednesday, July 8, 2009
AmEx is still temporarily unavailable ... but you can still use Visa or MasterCard!
We apologize once again, but AmEx is still unavailable. We are still working on it and will let you know as soon as it is up-and-running again.
You can still use either a Visa/MasterCard to make a payment or deposit funds into your AlertPay account.
Thank you for your patience.
You can still use either a Visa/MasterCard to make a payment or deposit funds into your AlertPay account.
Thank you for your patience.
Tuesday, July 7, 2009
AmEx is down temporarily
We apologize for the inconvenience, but our American Express processing is down temporarily. It should be available again sometime tomorrow.
Thank you for your understanding.
Thank you for your understanding.
Thursday, July 2, 2009
Join our Facebook discussion on Customer Service Experiences!
Hi everyone,
Have you ever had a really good customer service experience? If you had a particularly bad experience, what would you have done differently to make it more positive? Please share your story with us!
Have your say in our Facebook discussion. If you don't have a Facebook account, just leave a comment right here!
Have you ever had a really good customer service experience? If you had a particularly bad experience, what would you have done differently to make it more positive? Please share your story with us!
Have your say in our Facebook discussion. If you don't have a Facebook account, just leave a comment right here!
Members must add their MasterCards to their AlertPay accounts before making a purchase ... for now.
Just a quick update for people trying to make payments with MasterCard. If you wish make a purchase through a seller's website, you must first add your MasterCard to your AlertPay account then return to the seller's Pay Process page and login to your AlertPay account to make your payment.
The instant MasterCard payment option has only been available for our existing members since we began offering credit card processing again. Please note that the MasterCard payment option will be available on our check-out page in the coming weeks.
Thank you for your understanding.
The instant MasterCard payment option has only been available for our existing members since we began offering credit card processing again. Please note that the MasterCard payment option will be available on our check-out page in the coming weeks.
Thank you for your understanding.
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