Verification is an important way for us to get to know you better and to develop a more in depth understanding of the members who comprise the AlertPay network. It can also help prevent fraud and money-laundering!
We understand that waiting for your account to be verified can be a little annoying, but please know that we review and process documents based on priority and the order in which we receive them.
We told members in the past that it can take up to 10 business days to get verified; however, due to the increasing number of accounts that get opened every day, we are being faced with even more verification documents to review.
With that that said, members who are waiting for their verification documents to be reviewed may be waiting longer than 10 business days. We do not have a specific time frame in which your documents will be reviewed but we will get to them as soon as humanly possible.
We must review them based on a priority sequence to be fair to all members.
Furthermore, we are working on a more automated verification process for all members so that accounts can be verified within moments rather than weeks.
Lastly, if you have been waiting for a while, you only need to submit one ticket. Sending multiple tickets to Customer Support will increase your wait time due to the amount of time it takes to read and review all of the additional and unnecessary tickets.
So, please submit only one support ticket regarding verification.
Thank you for your understanding!
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