Update on credit card payment option status

We regret to inform you the credit card payment option continues to be unavailable at present. Our objective remains to resolve this issue as soon as possible. We apologize for any inconvenience the temporary service interruption may have caused, and thank you for the patience and understanding you have demonstrated up to date.

Our team is working diligently to resolve the issue, so Visa and Master Card payments made through our ‘Send Money’ feature or through the checkout on a participating merchant's website can be processed. We are determined to provide a solution as soon as possible. .

How can you make payments through AlertPay now?
You can make payments using an American Express credit card, or fund your AlertPay balance to make an e-wallet payment.

In order to fund your AlertPay account and make an e-Wallet transaction please follow these steps:
1. Login to your AlertPay account.
2. Click on the ’Deposit’ tab.
3. Select the ‘Bank Wire’ option.
4. Enter the amount you wish to deposit.
5. Ensure the ‘Total amount deposited’ displayed on the screen is correct and click on the orange ‘Deposit’ button.
6. Follow the bank wire instructions displayed on the screen.

Please note: If you make an error, click on the orange ‘Cancel transaction’ button at the bottom of the screen and restart the process.

As soon as we have good news to share we will post another blog. Also, stay up to date on the latest AlertPay news by following us on Facebook and Twitter! Please bear with us.

Thank you for your continued patience and understanding!
The AlertPay team